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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joshua Williams

January 7, 2026

5  out of  5
rating by Joshua Williams
"Carole Simon was so helpful and generous and patient on the phone with me. She was the best!!"
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Yogi W

January 6, 2026

5  out of  5
rating by Yogi W
"I was in search of Auto Insurance, and Carole Simon with Buddy Drakeford Insurance Agency was the most patient, friendliest, and knowledgeable employee ever. I am so grateful to have experienced such an amazing conversation with someone who showed they really cared. Thank you so much Mrs. Simon."
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Derick'ca

December 29, 2025

5  out of  5
rating by Derick'ca
"MS. PAM IS THE BEST SHE HELP ME GET MY NEW CAR INSURANCE AND NOW I AM READY TO HIT THE ROAD! THANKS MS. PAM!"
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Vladiine

December 24, 2025

5  out of  5
rating by Vladiine
"Carole Simon was a great representative to me during this holiday season. She was able to provide me with a great quote based on my needs. I felt as if she understood exactly what I needed. I’d definitely recommended her to any associates of mine. Thank you Mrs. Simon for servicing me with State Farm 💕 during this holiday season."
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Bryan Hungerford

December 16, 2025

5  out of  5
rating by Bryan Hungerford
"Setting up was efficient, rep was kind and courteous."
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Aleeia Johnson

December 12, 2025

5  out of  5
rating by Aleeia Johnson
"I am more than pleased with the service received. Ms. Pam was kind, thorough, prompt, beyond competent, and genuine."
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Raynard

November 25, 2025

5  out of  5
rating by Raynard
"Carole Simon were very knowledgeable and nice. She help me get coverage quickly without hesitation. Thank soo much"
We responded:
"Thanks, Raynard, for the 5-star review! Carole, enjoys and takes pride in what she does, and it shows! Know that both she and I appreciate you for sharing your experience with the agency. BD"
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Alison Mayfield

November 20, 2025

5  out of  5
rating by Alison Mayfield
"I was in the need for auto insurance, and I was online looking as my renewal date approaches. During my online search I received a call from Carole Simon with State Farm, Buddy Drakeford office. Carole is a kind and knowledgeable professional, she walked me through getting what I needed for my auto insurance policy. I really appreciate her, I have my insurance need met and that is one thing off of my plate thanks to her. I highly recommend Carole for all your insurance needs, be it auto, home owners, life etc. Carole will take care of you!!"
We responded:
"Hi Alison! Thanks for taking the time to leave your review! Our goal is to provide the type of service that you received from Carole on every interaction! BD"
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Valencia Gilbert

November 19, 2025

5  out of  5
rating by Valencia Gilbert
"Pam is always great. She's professional and understand the customers concerns. Thank you Pam & Mr. Drakeford!"
We responded:
"You are certainly welcome Ms. Valencia! We appreciate your feedback and know that it's always our pleasure to serve your insurance and financial needs. BD"
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Lauren Walker

November 11, 2025

5  out of  5
rating by Lauren Walker
"I talked to Ms. Carol Simon, and she was very attentive, considerate, and patient. She answered all of my questions thoughtfully and helped me choose the policy that best suited me and my needs. Thank you, Carol, for providing excellent service and genuine care!"
We responded:
"Hi Lauren, Thanks for taking the time to let us know how we performed in taking care of your insurance and financial needs. I'm glad that together you and Carole were able to both identify and craft the policy that's right for you! Know that both Carole and I appreciate your feedback letting us know we achieved our goal! BD"
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Tahgie Mckibben

October 29, 2025

5  out of  5
rating by Tahgie Mckibben
"I would like to take the time out to say Thanks you, I have a some challenges along the way, however P at Buddy Drakeford office always come through with a smile. She has helped me tremendously, I was even able to bring along a friend due to her remarkable customer service and support. Thanks to you all for all that you do. Thank you kindly"
We responded:
"Tahgie, thanks so much for this review! We know that sometimes things don't always go as planned (for any of us), but the important thing is that we continue to be steadfast in getting it right! We help solve potential challenging situations almost on a a daily basis, and gain added satisfaction when we're able to deliver positive outcomes! BD"
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Katrina Davis

October 28, 2025

5  out of  5
rating by Katrina Davis
"Today I called in to get a quote and the lady who assisted me today was Carol Simon, she was very nice and helpful. She helped me to make a decision that is going to be very beneficial for me in the future. She was also very welcoming and made me feel very comfortable."
We responded:
"Katrina, Thank you for sharing your experience with us! Know that our goal is to earn 5-star reviews from you on every chance we get! Carole, thoroughly enjoyed working with you!"
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Anca Thompson

October 28, 2025

5  out of  5
rating by Anca Thompson
"Outstanding Service from Ms. Carole at State Farm! I had such a great experience working with Ms. Carole at State Farm! From the very beginning, she went above and beyond to guide me through the initial quote process and help me get enrolled with ease. She took the time to explain every detail clearly, answered all my questions with patience, and made what could have been a stressful process feel effortless. Her professionalism, kindness, and genuine care for her customers truly stood out. It’s rare to find someone who combines such deep knowledge with such warmth and understanding. I’m extremely grateful for her help and highly recommend reaching out to Ms. Carole if you’re looking for excellent customer service and a smooth experience. Thank you, Ms. Carole — you made everything so easy and pleasant!"
We responded:
"Hi Anca! Thank you so much for your comments above! Know that both Carole and I not only appreciate your thoughtful review but also appreciate you taking the time to share it with us. I will make sure Carole sees this as it will surely put a smile on her face knowing that her level of service "hit the mark"! BD"
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Krave Naae

October 23, 2025

5  out of  5
rating by Krave Naae
"Pam is amazing! She’s always friendly, professional, and quick to help with any questions. Highly recommend her for all your insurance needs!"
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Alida

October 22, 2025

5  out of  5
rating by Alida
"Ms. Pam was absolutely amazing! She was so knowledgeable and patient throughout the entire process. She took the time to explain everything clearly and made sure I was well taken care of in getting the best car insurance rate possible. I truly appreciate her professionalism and kindness she made the experience easy and stress-free. Highly recommend Ms. Pam to anyone looking for great service and genuine care!"
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Nancy Isaac

October 22, 2025

5  out of  5
rating by Nancy Isaac
"I just spoke with the insurance adjuster her name is Miss Pam, and I would like to thank her for helping me with my insurance situation, she has helped me where I could not help myself! Please thank her for me and if they were 10 Stars I would give them to Pam you guys are great!"
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Gigi Jones

October 22, 2025

5  out of  5
rating by Gigi Jones
"Wonderful experience and Carole Simmon was great!"
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Bobby Card

October 20, 2025

5  out of  5
rating by Bobby Card
"Pam is awesome and she always there when I need help or have any questions"
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Jaime Green

October 16, 2025

5  out of  5
rating by Jaime Green
"Pamela Bowles is absolutely excellent! From day one, she has been incredibly knowledgeable, responsive, and thorough. Anytime I have a question, no matter how big or small, Pamela takes the time to explain everything clearly and find quick, effective solutions. She has gone above and beyond for me multiple times, especially when it comes to policy changes, making the process seamless and stress-free. What I appreciate most is that Pamela never makes you feel rushed or like just another customer. She genuinely cares, listens, and makes sure every detail is handled with care. Her professionalism combined with her approachable and kind personality makes working with her a true pleasure. If you’re looking for someone who will not only meet your needs but exceed them, Pamela is the person you want on your side. I cannot recommend her enough!"
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Kierra Williams

October 16, 2025

5  out of  5
rating by Kierra Williams
"If I can give 10 stars I would!!!! Today I received top notch customer service from starting my quote online till finishing it up with a lovely agent (Carole Simon). She provided details information regarding the quote I chose to finding me good deals and discounts. She walked me through the whole setup and process to sign online documents. Carole made sure all my questions were answered before ending the call. I’m more than satisfied with my new coverage rate. I recommend using them as your new insurance agent. Thank you again Carole and Buddy!!!"
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Velicia Weldon

October 8, 2025

5  out of  5
rating by Velicia Weldon
"I've has the pleasure to work with Pam on numerous occasions. She's the best and always takes care you!"
We responded:
"Hi Velicia! You know we always look forward to serving your needs, it is our pleasure! Thank you for taking the time to leave your comments on the level of Pamala's service! take Care! BD"
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peter nwanze (Dr. PeeCee)

October 6, 2025

5  out of  5
rating by peter nwanze (Dr. PeeCee)
"Carole Simon"
We responded:
"Thanks, Doc, for taking the time to leave your 5-Star rating! It's truly our goal to deliver this caliber of service to you on each and every call. Both Carole and the team thank you! BD"
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Courtney Elliott

September 30, 2025

5  out of  5
rating by Courtney Elliott
"Carole Simon was an amazing agent. She was very kind and helpful. She made my day!"
We responded:
"Hi Courtney! Know that you made Ms. Carole smile with your comments! We appreciate you trusting us with your insurance and financial needs, and it's always our pleasure to serve you! BD"
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Marc Chavenet

September 29, 2025

5  out of  5
rating by Marc Chavenet
"Carole Simon is a very nice, knowledgeable, and convincing, and caring agent. We have dealt with her for quite some time for various insurances. She is diligent in what she does."
We responded:
"Thanks Marc! Carole is indeed driven to provide the highest level of customer service she can, she sincerely cares about meeting this standard on a daily basis. Know that both she and the agency very much appreciate the feedback! BD "
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Jasper Dawkins

September 26, 2025

5  out of  5
rating by Jasper Dawkins
"Carole Simon was very professional,very good at Her job and very Helpful!!"
We responded:
"Thanks for your comments, Jasper and we agree - Carole takes pride in her work and it shows! It's Always Our Pleasure To Serve You! BD"